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How We Handle Your Information

We collect and protect the information you share when you open your account, make a deposit through bKash, Nagad or Rocket, and use our lobby. This policy explains what we gather, how we use it, and the controls you have over your data.

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What This Policy Covers

VIP Bajee Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect personal information when you register, verify your account, fund through bKash, Nagad or Rocket, and play in our lobby. That includes your name, contact details, payment identifiers and device data. We use this information to process your deposits and withdrawals, confirm your identity, prevent

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fraud, and improve the way our platform works. We do not sell your personal data to third parties. Payment processors and game providers see only the information necessary to complete transactions and deliver game sessions. We store your data on secure servers and apply encryption to
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protect sensitive details like wallet identifiers and transaction records. You can request a copy of the data we hold, ask us to correct inaccuracies, or close your account at any time by contacting support. Cookies and similar technologies track your session, remember your language preference, and
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help us understand which games and features you use most. You can disable non-essential cookies through your browser settings without losing access to core account functions. Retention periods depend on regulatory requirements and the nature of the data; we keep transaction records longer than session logs.
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This policy applies to visitors and account holders in regions where our service is available under local law. If you access our platform from a jurisdiction that restricts online gaming, you are responsible for compliance with your local regulations.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA PROTECTION

How We Secure Your Information

Every deposit through bKash, Nagad or Rocket passes through encrypted channels. We separate payment identifiers from game-session data so no single database holds your full financial picture. Regular audits check that access controls work as intended and that inactive data is archived or removed on schedule. You control who sees your account activity and can revoke device logins from your settings page.

Encryption standards

We apply SSL encryption to every page and API call so login credentials, payment details and personal information travel securely between your device and our servers. Sensitive fields are hashed before storage and decrypted only when required for transaction processing.

Cookie management

Essential cookies keep you logged in and remember your language choice. Analytics cookies track which games you open and how long sessions last. You can accept or decline analytics cookies without affecting your ability to deposit, play or withdraw funds.

Data retention

We keep transaction logs and identity documents for the period required by financial regulations, typically several years. Session data and device fingerprints are held for a shorter window and then purged. You can ask for your data to be deleted once retention requirements expire.

Access requests

Submit a data access request through support and we will send you a summary of the personal information we hold, including registration details, payment history and login records. Requests are verified with a copy of your ID and processed within a few business days.

POLICY QUESTIONS

Contact Us About Your Privacy

If you have questions about how we handle your data, want to request a copy of your information, or need to update your details, reach us through the channels below. Our team responds to privacy inquiries within a few business days and can walk you through the steps to access, correct or delete your account data.

Live chat Open the chat widget in the bottom corner of any page and ask about your data, account settings or privacy controls. Our agents handle privacy requests directly and can start the verification process while you wait.

Email support Send your privacy question or data request to our support address. Include your account username and a brief description of what you need. We reply with next steps and any documents required for identity verification.

Help centre Browse our FAQ section for common privacy topics like cookie settings, data retention periods, and how to close your account. Each article includes step-by-step instructions and links to the relevant account pages.

Privacy Policy FAQ

We collect your name, email, phone number, date of birth and payment identifiers when you register. We also log device type, IP address and session activity to prevent fraud and improve our platform.

Payment details travel through SSL-encrypted channels and are stored separately from your account profile. We do not see your wallet PIN and payment processors handle sensitive card or bank data independently of our servers.

Yes. Contact support with your account username and a copy of your ID. We will compile a report showing registration details, transaction history, session logs and any documents you uploaded during verification.

Transaction records and identity documents are retained for the period required by financial regulations. Session logs and device data are kept for a shorter window and then deleted. Closed accounts are archived after the mandatory retention period expires.

We share only the information necessary to process payments and deliver game sessions. Payment processors see transaction amounts and wallet identifiers; game providers see session tokens but not your name or contact details. We do not sell your data.

Contact support and request account closure. We will close your account, stop processing new transactions and delete personal data once regulatory retention periods expire. You can withdraw any remaining balance before closure.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ AppVIP Bajee App

How We Handle Your Information

How We Secure Your Information

Encryption standards

Cookie management

Data retention

Access requests

Contact Us About Your Privacy

Privacy Policy FAQ

01 What personal information does VIP Bajee collect?

02 How is my bKash, Nagad or Rocket payment data protected?

03 Can I request a copy of my data?

04 How long do you keep my account information?

05 Does VIP Bajee share my data with third parties?

06 How do I delete my account and personal information?

Privacy Policy

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